What kind of warranty do I get for ex-demo products?
All SimplyElectronics ex-demo products come with a free guaranteed 12 months in house warranty covering parts and labor.
When you purchase a product from us, we promise to repair or replace it, if needed, at no additional cost for 12 months from your date of purchase (exceptions: loss, theft, or extreme abuse).
In case of defectives found, only factory defects are accepted as the reason of return. We are not able to give you a refund if the defect is due to buyer's misuse.
If you experience any problem with the product within the warranty period, please contact our dedicated Customer Service Representatives who will assist you until the problem is solved.
What is the return policy of ex-demo product?
We provide a 14-day Return Policy. We will give you a full refund for the purchase (excluding the shipping cost*) provided that the return meets the following conditions:
- Item(s) are returned within 14 days of receipt
- Item(s) are returned in resalable condition with all original accessories and packaging as initially supplied at the time of purchase
- Accompanied by order receipt and signed return authorization form
*Please be advised that Simplyelectronics.net, will not cover any postage for returned products unless it suffers from a manufacturer's defect.
We will provide a free replacement for a manufacturer's defect. If any items are missing from the box, please immediately contact our online/phone customer support.
+1 (617) 455 4230
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